Welcome to the Tränenpalast (Palace of Tears)! On this page you will find all the important information on your visit. Should you have any questions, simply consult our Visitor Services or the Information Desk on site. We will gladly help you prepare your visit.
Free of charge
+49 (0) 30 46 77 77 9-11
9 a.m.–7 p.m.
Saturday & Sunday
10 a.m.–6 p.m.
Line U6, stop „S+U Friedrichstraße“, the station has lifts.
Line M1 and no. 12 tram, stop „S+U Friedrichstraße“
S-Bahn / city rapid railway
S1, S2, S25, S5, S7, S75, stop „S+U Friedrichstraße“
To the BVG website (Berlin's public transport)
There are no car parking facilities at the Tränenpalast. Coaches can stop along the riverbank.
A taxi rank is located directly at the train station "Friedrichstrasse" next to the Tränenpalast.
Our museum and our exhibitions are consciously designed to be accessible for everyone. Whether it is concerning travelling here or visiting the exhibitions, we will gladly provide information to help you prepare and enjoy a barrier-free visit to our museum. There is a tactile map at the entrance to the exhibition. A tactile relief provides information within the exhibition.
We offer guided tours in simple language or for people with hearing impairments. Our audio guide in German sign language, in simple language or with audio description accompanies you through our exhibitions. Our inclusive offers are all free of charge.
In our small shop we sell souvenirs and selected books on divided Berlin and the Palace of Tears. A larger range of products is available from our online store.
Photographing and filming in the exhibition spaces is allowed for private use; please note that no flash photography, other lights, tripods or selfie sticks are allowed. Visitors must uphold the copyright and usufruct to the photographs and films. In certain cases (e.g., protection of persons or exhibits) photography or filming for private purposes may also be forbidden. In cases of doubt, the wardens’ word is final. Any photographs or film footage taken for commercial purposes or for publication will be assessed on a case-by-case basis and is permissible subject to approval by the museum administration. Please send your requests to: presse(at)hdg.de.
You can borrow an AudioGuide free of charge from the Information Desk – it is available in English, French, German, Italian and Spanish. We request that you leave something with us by way of deposit. You can call up our AudioGuide also online. All tracks are available in German, English, French, Spanish, Italian, Dutch, Danish, Polish, Russian and Hebrew.