Visitor Information

Palace of Tears Building
View to the visitor services.

Welcome to the Tränenpalast (Palace of Tears)! On this page you will find all the important information on your visit. Should you have any questions, simply consult our Visitor Services or the Information Desk on site. We will gladly help you prepare your visit.

Free of charge

Address
Tränenpalast
Reichstagufer 17
10117 Berlin

Visitor Services
+49 (0) 30 46 77 77 9-11
E-Mail

Opening hours

Tuesday–Friday
9 a.m.–7 p.m. 

Saturday & Sunday
10 a.m.6 p.m.

Monday
closed

Special opening hours

We are closed on Christmas Eve (24.12.) and New Year's Eve (31.12.).

Getting here

Tränenpalast

Reichstagufer 17
10117 Berlin

Public Transport

Underground
Line U6, stop „S+U Friedrichstraße“, the station has lifts.

Tram
Line M1 and no. 12 tram, stop „S+U Friedrichstraße“

S-Bahn / city rapid railway
S1, S2, S25, S5, S7, S75, stop „S+U Friedrichstraße“

To the BVG website (Berlin's public transport)


Car Parking

There are no car parking facilities at the Tränenpalast. Coaches can stop along the riverbank.

Taxi

A taxi rank is located directly at the train station "Friedrichstrasse" next to the Tränenpalast.


Karte


Guided Visits

A guided visit in the exhibition.

Public Guided Visits

We offer public guided visits of the permanent exhibition free of charge for spontaneous visitors, small groups or families. There’s no need to register in advance. The public guided visits last about one hour and give you a good idea of the historical site and the exhibition.

To Guided Visits

Our app on the permanent exhibition.

Audio Guide und Apps

You can borrow the audio guide free of charge in the languages English, French, German, Italian or Spanish. Or simply download it as part of the free app to your smartphone. The app also contains an exhibition video, visitor information and the game “Westwards through the Palace of Tears”!

To the Audio Guide
To our Apps

Accessibility

Visitors can experience the checkpoint procedures and actually walk through the original passport control booth.

Accessible Museum

Our museum and our exhibitions are consciously designed to be accessible for everyone. Whether it is concerning travelling here or visiting the exhibitions, we will gladly provide information to help you prepare and enjoy a barrier-free visit to our museum.

To Accessibility

Gesticulating guide in the exhibition

Inclusive Services

Tours in simple language or sign language, a pick-up service from the public transportation stop for the visually impaired, wheelchairs and walkers to assist you in getting round the exhibition – our inclusive services are free of charge.

To Inclusive Services

For Adults and Kids

A guide is explaining something to a child in the exhibition.

Child-friendly Museum

Regardless of your age, we want to make certain you enjoy your stay, which is why buggies and baby backpacks can be taken into our exhibitions. The barrier-free WC at the rear section of the exhibition also has a baby changing table.

Shop

Women at the bookstall

In our small shop we sell souvenirs and selected books on divided Berlin and the Palace of Tears. Please note that payments cannot be made by debit card or credit card – only in cash. A larger range of products is available from our online store.

FAQ

Yes, you can safely store your coats, bags and rucksacks in one of the lockers.

Please leave heavy coats and jackets, rucksacks, umbrellas and other bulky items in a cloakroom locker. Feel free to take a light jacket, walking frame or small handbag with you into the exhibition. If you are uncertain, ask one of the wardens what is OK to keep with you. 

Photographing and filming in the exhibition spaces is allowed for private use; please note that no flash photography, other lights, tripods or selfie sticks are allowed. Visitors must uphold the copyright and usufruct to the photographs and films. In certain cases (e.g., protection of persons or exhibits) photography or filming for private purposes may also be forbidden. In cases of doubt, the wardens’ word is final. Any photographs or film footage taken for commercial purposes or for publication will be assessed on a case-by-case basis and is permissible subject to approval by the museum administration. Please send your requests to: presse(at)hdg.de.

No, smoking is forbidden throughout the museum.

You may take an animal into the museum (e.g., the lobby), but not into the exhibition. Exceptions are guide dogs and assistance dogs.

To protect the safety of the other visitors and the exhibits, their use is not allowed in the museum. 

On a guided visit, a group of visitors is shown round the exhibition by a guide. You can take part in public guided visits or book a guided visit for a larger group of 10 or more participants in advance.

You may consume food or beverages in the lobby, but not in the exhibition spaces. 

Yes, there is free Wi-Fi in the museum. The network name is TP-WLAN.

You can borrow an audio guide free of charge from the Information Desk – it is available in English, French, German, Italian and Spanish. We request that you leave something with us by way of deposit. Incidentally, the audio guide is part of the free app on the permanent exhibition.