9 a.m.–7 p.m.
Saturday & Sunday
10 a.m.–6 p.m.
Line U6, stop „S+U Friedrichstraße“, the station has lifts.
Line M1 and no. 12 tram, stop „S+U Friedrichstraße“
S-Bahn / city rapid railway
S1, S2, S25, S5, S7, S75, stop „S+U Friedrichstraße“
There are no car parking facilities at the Tränenpalast. Coaches can stop along the riverbank.
A taxi rank is located directly at the train station "Friedrichstrasse" next to the Tränenpalast.
We offer public guided visits of the permanent exhibition free of charge for spontaneous visitors, small groups or families. There’s no need to register in advance. The public guided visits last about one hour and give you a good idea of the historical site and the exhibition.
You can borrow the audio guide free of charge in the languages English, French, German, Italian or Spanish. Or simply download it as part of the free app to your smartphone. The app also contains an exhibition video, visitor information and the game “Westwards through the Palace of Tears”! You can call up our AudioGuide also online. All tracks are available in German, English, French, Spanish and Italian.
Our museum and our exhibitions are consciously designed to be accessible for everyone. Whether it is concerning travelling here or visiting the exhibitions, we will gladly provide information to help you prepare and enjoy a barrier-free visit to our museum.
Tours in simple language or sign language, a pick-up service from the public transportation stop for the visually impaired, wheelchairs and walkers to assist you in getting round the exhibition – our inclusive services are free of charge.
In our small shop we sell souvenirs and selected books on divided Berlin and the Palace of Tears. Please note that payments cannot be made by debit card or credit card – only in cash. A larger range of products is available from our online store.
Photographing and filming in the exhibition spaces is allowed for private use; please note that no flash photography, other lights, tripods or selfie sticks are allowed. Visitors must uphold the copyright and usufruct to the photographs and films. In certain cases (e.g., protection of persons or exhibits) photography or filming for private purposes may also be forbidden. In cases of doubt, the wardens’ word is final. Any photographs or film footage taken for commercial purposes or for publication will be assessed on a case-by-case basis and is permissible subject to approval by the museum administration. Please send your requests to: presse(at)hdg.de.
You can borrow an AudioGuide free of charge from the Information Desk – it is available in English, French, German, Italian and Spanish. We request that you leave something with us by way of deposit. Incidentally, the AudioGuide is part of the free app on the permanent exhibition. You can call up our AudioGuide also online. All tracks are available in German, English, French, Spanish and Italian.