Accessibility

Entrance Hall Palace of Tears in Berlin with accessibility-icons.

Welcome to the Tränenpalast! On this page you’ll find all the key information on barrier-free access to the museum and our exhibitions. We aspire to make visiting our exhibition as easy and pleasant as possible for all our guests. If you wish to book a group guided visit we’d be glad to hear a little about your group in advance to make certain we get everything right to make your visit enjoyable.

Visitor Services

Mo-Fr: 9 a.m.–4 p.m.

Contact

Phone: +49 (0) 30 46 77 77 9-11
E-Mail: besucherdienst-berlin(at)hdg.de

Getting here and Access

You’ll find the barrier-free entrance to the Tränenpalast at the back of the building – it is clearly marked with signs. In fact, the building backs on to the railway station.

If you are using public transport, take the city rapid railway (S-Bahn lines S 1, 2, 25, 5, 7, 75) or the underground (U-Bahn, U6) to the stop “S+U Friedrichstrasse”. The station has lifts. The Tränenpalast is located directly adjacent to the station between the riverbank and Friedrichstrasse. Using the M1 or the no. 12 tram, again get off at the “Friedrichstrasse” stop for the Tränenpalast. There are no steps to get on or off the tram. The museum is about 300 metres from the tram stop.

We would recommend using public transport as there are no car parking facilities at the Tränenpalast. Coaches can stop along the riverbank.

Inside the Museum

The exhibition in the Tränenpalast is spread across 550 square metres of level ground-floor space and all sections are wheelchair-friendly.

The barrier-free WC is located on the left-hand side in the rear section of the exhibition.

You can borrow walking sticks, a light wheelchair and light folding stools free of charge from the Information Desk to facilitate your exhibition experience. If you are taking part in a group guided visit and use a hearing aid, please ask the tour guide about our inductive neck loop.

Guide dogs and assistance dogs are permitted inside the museum and the exhibitions.

Please feel free to take your medication with you into the exhibition.

Inclusive Services in the Exhibition

The exhibition in the Tränenpalast is spread across 550 square metres of level ground-floor space. All sections are wheelchair-friendly. You can borrow walking sticks, a light wheelchair and light folding stools free of charge from the Information Desk to facilitate your exhibition experience. 

In the Tränenpalast there are various exhibits that can be touched by hand. A list of them along with white gloves can be obtained from the Information Desk. Moreover, we provide a pick-up service from the “S+U Friedrichstrasse” city rapid train and underground station. Please inform us in advance if you wish to be picked up by contacting Visitor Services.

For our group guided visits we use a guidance system for which there are suitable inductive neck loops available. If you would like to use one during a group guided visit, simply tell one of the staff members at the Information Desk or inform the guide.

Contact Visitor Services to book a group guided visit of the exhibition in simple language. If you would like more than a group guided visit of the exhibition, many of our educational services are suitable for people with learning difficulties.

We take into account the needs of participants with disabilities on our group guided visits. Please contact us in advance so that we can get everything right for your group.